Privacy policy

1. Introduction

This Privacy Policy explains how ISH Cosmetics (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website (“the Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.

2. Information We Collect

We collect different types of personal data in order to provide and improve our services.

a. Information You Provide Directly

When you place an order, sign up, or contact us, we may collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party payment providers; we do not store full card details)

b. Automatically Collected Information

When you browse the Site, we automatically collect certain data, including:

  • IP address
  • Browser type and device information
  • Time zone
  • Pages viewed and interactions on the Site
  • Referral sources

This is collected using cookies and similar technologies.

c. Cookies

We use cookies to improve your browsing experience, such as:

  • Remembering items in your cart
  • Understanding how users interact with the Site
  • Improving website performance and functionality

You can disable cookies through your browser settings, but some parts of the Site may not function properly.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order processing: to process payments, fulfill orders, and arrange delivery
  • Customer service: to respond to questions and provide support
  • Account & communication: to send order updates and important information
  • Marketing (with consent): to send emails about products, launches, and offers (you can unsubscribe anytime)
  • Site improvement: to analyze usage and improve user experience
  • Legal compliance: to comply with tax, accounting, and fraud prevention obligations

4. Sharing of Personal Data

We do not sell your personal data.

We only share data when necessary with trusted third parties, such as:

  • Payment providers (e.g. Shopify Payments, PayPal)
  • Shipping and logistics partners
  • Email and marketing platforms
  • Website hosting and analytics providers

These parties only receive the data necessary to perform their services and are required to protect your information.

We may also share data if required by law or to protect our legal rights.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

While we take strong precautions, no online system is 100% secure, and data transmission is at your own risk.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, data is securely deleted or anonymized.

7. Your Rights (EU/EEA Users)

If you are located in the EU/EEA, you have the following rights under GDPR:

  • Right of access: request a copy of your personal data
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: request deletion of your data (“right to be forgotten”)
  • Right to restriction: limit how your data is processed
  • Right to data portability: request transfer of your data
  • Right to object: object to marketing or legitimate interest processing

To exercise any of these rights, contact us at the details below. We may request identity verification before processing your request.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16.

We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will delete it immediately.

9. Marketing Communications

If you subscribe to our newsletter or provide your email address, you may receive marketing communications from us.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

10. Third-Party Services

We use third-party service providers to operate our business.

These providers are contractually required to handle your data securely and in compliance with applicable privacy laws.

Examples include:

  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics tools

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

The updated version will always be posted on this page with a revised “last updated” date.

We encourage you to review this page regularly.

12. Contact Information

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

ISH Cosmetics
Mastwijkerdijk 140
3417 BT Montfoort
The Netherlands
info@ishcosmetics.com

PHONE

+31625333720

EMAIL US

info@ishcosmetics.com

ADDRESS

Mastwijkerdijk 140

3417 BT, Montfoort

The Netherlands